Monitoring - In Addition to NA1 Sandbox, a fix has been implemented in the NA1 Production environment, and we are monitoring the results.
May 17, 2024 - 21:27 PDT
Identified - A fix has been implemented in the Sandbox environment, and we are monitoring the results.
May 17, 2024 - 17:52 PDT
Investigating - We are currently investigating intermittent API degradation for a subset of tenants using /v2 APIs.
May 17, 2024 - 12:56 PDT
Resolved -
This incident has been resolved.
May 15, 08:56 PDT
Investigating -
A subset of customers in NA Central Sandbox environment would experience delays in notifications triggered by custom events. Our engineering team is reviewing the issue on priority.
May 14, 23:00 PDT
Resolved -
This incident has been resolved.
May 14, 05:14 PDT
Investigating -
A subset of customers in NA Central Sandbox environment would experience delays in notifications triggered by custom events. Our engineering team is reviewing the issue on priority.
May 13, 23:31 PDT
Resolved -
This incident has been resolved.
May 10, 15:21 PDT
Monitoring -
We have identified intermittent performance degradation for a small subset of APIs including order previews in NA2 Production. This impacted a very limited set of customers with Zuora ID ZID-NA2-PROD-19. We have implemented a fix and are monitoring the issue very closely.
May 10, 09:52 PDT
Resolved -
We have rolled back the application to V12
May 8, 06:24 PDT
Investigating -
There is currently an issue importing and exporting via Version 13 of Developer Tools and our engineers are investigating it. Please use Version 12 until further notice.
May 8, 05:23 PDT